You can ask us to delete your Scentral Park account and the personal data associated with it at any time. This page explains how to make that request and exactly what happens to your data.

How to request deletion

From the app (fastest)
  1. Open the Scentral Park app and sign in
  2. Go to Settings from the menu
  3. Tap Delete account
  4. Confirm when prompted
Your account is deleted immediately once confirmed.

By email — if you can no longer sign in, email scentralpark.ops@gmail.com from the address registered on your account, with the subject “Delete my account”. We will verify the request and action it within 30 days.

What is deleted

The following are permanently removed:

  • Your name, email address, phone number and postal address
  • Your emergency contact details
  • Your pet’s name, medical notes and other free-text details
  • All photos and videos you uploaded, including pet photos, vaccination records and support-request screenshots
  • Your app notifications, reminders and saved login sessions
  • The contents of any support requests you raised

What is kept, and for how long

We are required by Indian law to keep certain financial records:

  • Invoices and payment records are retained for 7 years, as required by the Indian GST Act. These are kept only as financial records and are no longer linked to your name, contact details or any other identifying information.
  • Anonymised booking records may be retained for business reporting. These contain no personal data and cannot be traced back to you.

Questions

If you have any questions about deleting your account or your data, contact us at scentralpark.ops@gmail.com or call +91 97400 04842.