Cancellation Policy ( Bookings)

Slot

  • -If a booked slot is cancelled 48 hours prior – option to reschedule once or full refund
  • -If a booked slot is cancelled 24 hours before – option to reschedule ONCE or 50% refund
  • -If a booked slot is cancelled 2 hours or lesser – No refunds. No option to Reschedule

Food

  • Food orders that are cancelled upto 1800 hrs the day before the Slot Booking – Full Refund or carry over ​to Rescheduled Booking
  • Food Orders will not be refunded if changes are requested after 6pm on the day before the Slot Booking

Rain/Weather/Natural Phenomena

  • Always check with Scentral Park Personnel on the phone/WhatsApp for weather Status on-site
  • If you cancel the slot on the same day and there is no Rain during the slot duration – no refunds
  • If Scentral Park Personnel cancel the slot due to excessive rain and thunder that is scaring the dogs – Re-​schedule Slot or full refund

If you choose to cancel the slot due to rain and thunder – then you can reschedule/ full refund

 

Cancellation & Refund ( Boarding)

TB updated!

 

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.